Privacy Policy

Last updated: January 20, 2026

Our Commitment to Privacy

At DuetDial, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI services. We are committed to protecting your personal data and ensuring transparency in our practices.

Information We Collect

Voice Data

We collect and process voice recordings and transcriptions when you use our services. This data is used to provide voice AI functionality and improve our models.

Account Information

We collect basic account information including your name, email address, and company details when you create an account with DuetDial.

Usage Data

We automatically collect information about how you interact with our services, including API calls, timestamps, and usage patterns to improve performance and reliability.

How We Use Your Information

  • To provide and maintain our voice AI services
  • To improve and optimize our AI models and infrastructure
  • To communicate with you about service updates and support
  • To analyze usage patterns and improve user experience
  • To ensure security and prevent fraud or abuse
  • To comply with legal obligations and enforce our terms

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • With your explicit consent
  • With service providers who assist in our operations (under strict confidentiality agreements)
  • To comply with legal obligations or valid legal requests
  • To protect the rights, property, or safety of DuetDial, our users, or others
  • In connection with a merger, acquisition, or sale of assets

Data Retention

We retain your information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Voice recordings are retained for 30 days unless you request deletion sooner. Account information is retained until you delete your account.

Your Rights

You have the following rights regarding your personal data:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your personal data
  • Restriction: Request restriction on processing your data

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: privacy@duetdial.com